Can insured use all 10 Pact Pauses continuously one after the other?
Yes, insured will be able to use all 10 pauses back to back but would have to start a new Pause every 14 days after about 30 minutes from previous Pause expiration.
Is there a time limit from inception of policy to when insured can start their first Pause?
No, there is no time limit insured can start Pause right away.
What increments can I Pause my coverage for? How many times?
You can Pause your coverage for a minimum of 2 days and maximum of 14 days.
Per 6 month policy, you can Pause you coverage 10 times.
My Pause doesn’t start for two weeks but your app won’t let me add a vehicle through endorsements
When a Pause is scheduled, we lock the policy from other changes. We do this to preserve the savings estimate in the scheduled Pause. Changing coverages will change the amount saved during a Pause. If the user would like to add a vehicle, tell them to cancel the Pause, add a vehicle, and reschedule. In this case, they should see their Pause savings go up!
My pause has started, but I need to quickly pick up my son from school 1 mile away
First things first, tell them to cancel their pause immediately in app. Driving without Bodily Injury and Property Damage is against the law in most states. Monitor their policy - if a Pause follow up activity does not generate within the next 30 minutes, follow up with the customer and inform them that their Pause did not cancel, and they are driving without coverage.
I scheduled my Pause, is there anything else I have to do?
If the user has scheduled a Pause, but the start date hasn’t passed, we cannot confirm anything in PolicyOne. For the above query, ask the user when their Pause is scheduled to start, and tell them to they don’t have to do anything else - just make sure they are not driving when the Pause starts!